HomeCoexistenceCommunity regained control of the water pump in San Martín

Community regained control of the water pump in San Martín

In San Juan the Communal Police Service intervened and put an end to the conflict

On San Martín Avenue in the San Juan parish of the Libertador municipality, Caracas, a group of people clashed in a conflict related to a pump that allows water to be distributed to the residential complex they live in and that was under the power of the outgoing condominium board. . This problem generated tensions and unrest, so around 20 affected families decided to put an end to the problem by turning to the corresponding authorities.

The first officer of the Bolivarian National Police Corps (Cpnb) and member of the Security Service Communal Police of the San Juan parish, Joanny Gómez, narrated that the problem was triggered after the members of the previous condominium refused to give up control of the water pump to those who would replace them, making it impossible to pump the vital liquid to the apartments that constitute the building and undermining a fundamental right of residents.

In this sense, both the recently formed neighborhood society and the affected residents organized to denounce the situation they were experiencing and find a solution to what seemed to be an escalating conflict that affected numerous families in the housing complex.

Gómez explained that the complaint process was carried out thanks to the systematization of neighborhood experiences. Previously, in the same community there had been a conflictive case between neighbors that was attended to at the headquarters of the San Juan Communal Police Service.

Those affected in both cases went to the police module in search of an immediate response, with the aim of resolving the dilemma in a peaceful and fair manner.


After the responsible authorities of the Cpnb mediation office received the complaint, the parties were summoned for another meeting. The dialogue between those involved was led by First Officer Gómez, who was in charge of facilitating communication and seeking a mutual agreement.

After a long conversation, it was agreed that the water pump would be delivered to the new members of the condominium board of the building located in the populous Caracas town, in order to guarantee the proper supply of the vital liquid to the residents of the residence.

To ensure the commitment assumed, the outgoing members of the condominium granted control of the pump to the incoming members in the presence of the police officers in charge of the mediation office.

In addition, a delivery document signed by both parties was drawn up, which recorded that the defendants and complainants expressed their agreement with the resolution that was adopted. The minutes stated that the outgoing condominium voluntarily fulfilled its duty to the community.

This process was carried out in an enjoyable way, based on dialogue, communication and the norms of a good speaker and a good listener. The role of officials was paramount in ensuring that both sides were heard and that a fair outcome was reached.


The joint agreements endorsed by the parties in the presence of the officials are based on the articles that make up the Municipal Ordinance of Coexistence, Civility and Peace of Libertador.

Those involved in this dilemma, by accepting that they are willing to comply with each of the points established in the agreement, committed themselves, as inhabitants of the capital city, to compliance with each of the regulations stipulated in the municipal regulations and that pertains to this type of cases.

If another irregular situation or recurrence occurs in this space, the Communal Police could act to guarantee order.

Officer Gómez indicated that the mediation and conflict resolution office of the San Juan parish has had a success level of 80% in the community. This is because many times the parties are willing to reach an agreement and resolve the conflict peacefully. However, they have faced situations in which the parties do not want to reach any type of agreement and prefer to take the conflict to other instances, such as the prosecutor's office.


The actions of the Cpnb officials were aimed at guaranteeing a fundamental right, which is the supply of vital liquid to several families considering that children and older adults live in this residential complex.

Therefore, they were based on the Principles and Values ​​of Communal Peace contemplated in article 10 of the Coexistence Ordinance.

Likewise, they were based on article 15, which establishes the duties of every person with their neighbors, especially with the regulations of social coexistence.

In detail

Application of the Ordinance. Article 3 establishes that it applies in the Libertador municipality of the Capital District, and all natural and legal persons who live, visit or transit within its geographical limits are obliged to comply.

Behavior. Article 8 of the Ordinance establishes in paragraph 1 the protection of life and respect for human dignity, while paragraph 2 ensures the protection and respect for human rights.

Public awareness In article 11, paragraph 3, it is defined as the set of principles, norms and values ​​that govern the individuals of a community, promoting respect for the common heritage and the recognition of duties and rights.

Fundamental rights. In article 11, paragraph 7, they are defined as those enshrined in the legal system, based on the preeminence of human rights.

Address. The mediation office of the Communal Police Service of the San Juan parish of the Bolivarian National Police Corps is located on Río a San Pedro street, behind the San Juan residences, Caracas.

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